frequently asked questions
We make doing your laundry simple. We can save your time, so you can enjoy doing the things you love. We can save you money on soap, water, heating and electricity. So you can enjoy even more of the things you love. Our prices are simple and affordable.
Your First Order!
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.
The following are service hours from the time of pick up (Applicable only from 8 am – 7 pm) needed to complete orders.
Wash and Fold – 48 Hrs
Wash and Iron-48 hrs
Dry Clean-48 hrs
Iron- 24 Hrs
Government & Public holidays will not be considered under the committed delivery time. If your laundry is ready before the selected time slot we will make a call and confirm your availability.
Yes, You can add extra item whn collect you order. Delivery Executive will add/delete item while collect order if you ask for to do so, otoher wise elaundry will not accept amy complains.
eLaundry team will inspect all item if needed customer slect wrong service for the item then will inform you and change service accordingly.
You can select multiple sevices with multiple items, In that cases servie time will be select higher service hour that the sevice you have selected. Example if you select dyclean and iron service then the service hour will be 48 hrs. Because of 48 hrs is grater service hours then iron 24 hrs.