Terms and Conditions
Welcome to elaundry.com.bd also known as elaundry Bangladesh. We are an online-based on-demand laundry service provider In Bangladesh and terms and conditions apply for your access and use of elaundry.com.bd along with related Domain, sub-domain, website, android app, iOS app, and other tools and services. Before use please read our terms and condition properly.
B. CONDITIONS OF USE
SECTION 1-YOUR ACCOUNT
To use our service, you have to register our website or android application/IOS application. You are responsible for maintaining the confidentiality of your user name, password, email, account detail, and private information. You are agreeing to accept responsibility to maintained securely yours’s account and private information.
SECTION 2- PERSONAL INFORMATION
SECTION 3- TERMS FOR USING SERVICE
The following are service hours from the time of pick up (Applicable only from 8 am – 7 pm) needed to complete orders.
Wash and Fold – 48 Hrs
Wash and Iron-48 hrs
Dry Clean-48 hrs
Iron- 24 Hrs
Government & Public holidays will not be considered under the committed delivery time. If your laundry is ready before the selected time slot we will make a call and confirm your availability.
SECTION 4-MODIFICATIONS TO THE SERVICE AND PRICES
elaundry Bangladesh reserve the right to change products/services price without notice at any time. We shall not be liable to you or any third-party for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5-REGISTRATION AND PROFILE
To register elaudnery Bangladesh web site or app a valid mobile number is needed for OTP verification. After verification, you have to set your location/address using google location service. You have to provide access location service to set you exact location using google map. We use your location service for pickup and delivery.
SECTION 6-PLACING AN ORDER
You can order multiple services at the same time. Like(wash, dry clean, iron, etc.).
Before placing an order please make sure that you see the order detail. You can use promo code you have any promotional offer.
Before placing an order please read the terms and conditions properly.
Please check the Pickup and delivery schedule properly.
After placing the order delivery executive will collect garments form your address. You can add or delete more cloth while the delivery executive collecting the order.
If for any reason we are unable to process your order let you know.
SECTION 7- CANCELLATION POLICY
Users can cancel orders at any time before actual pickup.
No cancellations allowed once the pickup is completed
If paid refund will be according to the refund policy
SECTION 8- REFUND POLICY
elaudnery Bangladesh will refund if needed and refund will be according to our payment policy. You are requested to email to email@example.com for a refund. 7 working days needed for any kind of refund. Time duration may vary according to Banking or other unwanted delays.
SECTION 9- INVENTORY
eaundry Bangladesh is not responsible for any items not listed on the order that you placed. The customer agrees to be bound by the content of the order.
SECTION 10- LOSS AND DAMAGE
Missing or damaged items must be reported to elaundry Bangladesh within 24 hours of delivery of your garments. Failure to report the missing or damaged item within 24 hours, will not consider the case elaundry Bangladesh. In the instance that any item is lost or damaged by eaundry Bangladesh, eaundry Bangladesh’s liable to pay a maximum of 10 times the service cost for that garment/cloth.
SECTION 11- USE OF THIRD-PARTY SERVICE PROVIDERS
elaundry Bangladesh reserves the right to utilize any outsourcer, vendor, or outside service provider for any service, without notice to the customer.
SECTION 12 - CONTACT INFORMATION
Queries or Questions about the Terms of Service should be sent at firstname.lastname@example.org